Active Listening Training: Group Classes & Corporate Training

This course includes

3 hours of live, project-based training from experts
Software Access
Retake for free within 1 year
Access to class recordings (30 days)
Verified digital certificate of completion
Small class sizes

Note: This class is available as corporate training only.

What does it mean to be a good listener? Listening is an important part of being an effective communicator, yet many have never learned what it truly means to listen. In this three-hour workshop, participants learn how to become better listeners by employing active listening techniques. Using body language, and asking the right kinds of questions. Discuss common communication barriers and how to reduce your talk ratio.

3 Hours
Full tuition: $199
NYC or Live Online
Free retake
Expert instructors
Software Access
Small classes

Policies

Dates & times are listed in

Not currently scheduled.

Email nyc@careercenters.com to request this course, or see related courses with upcoming availability

See related courses

Tuition

Full Tuition

$199
Due before the class starts

This course includes

3 hours of live, project-based training from experts
Software Access
Retake for free within 1 year
Access to class recordings (30 days)
Verified digital certificate of completion
Small class sizes

Learn the Skills Guarantee™

Learn the concepts and skills covered in this course or your tuition is on us. See details and terms & conditions.

Hands-on, personalized training

Learn with real-world projects

Several students, sitting at computers, looking at the front of the classroom

Cutting edge curriculum

Step-by-step instruction to boost retention

The Career Centers instructors are highly skilled communicators who really know their craft. They are wonderful about explaining and re-explaining when necessary and I never felt rushed or foolish for asking a question.
—Diane Speros

Learn from industry experts

Gain industry knowledge from professionals

Free retake

Retake the course for free within one year

Interactive Training

Attend this course in-person in NYC or Live Online via Zoom. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.

Unlike other providers, these are not mass open-enrollment classes. At NYC Career Centers, you’ll learn in small groups (typically 8-15 students) and receive personalized attention.

On Campus in NYC 185 Madison Avenue, NYC

Get face-to-face interaction with an instructor and other students when you learn at our 185 Madison Avenue, NYC campus. Courses are hands-on with a computer and software provided.

Live, interactive class
Experienced instructor in the room with you
Computer and software provided

More about our campus

Live Online Remote, from anywhere

Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.

Live, interactive class
Experienced instructor teaching over Zoom
Remote setup assistance provided

More about live online training

photo of instructor leading a class in person

student taking a class live online, seated on their living room floor, leaning against a couch

Earn a Certificate of Completion

Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!

Shareable on

Sample credential for completion of Developing Dynamic Listening Skills Training

Free Retake & Class Recordings

Missed a session or need a refresher? We have you covered!

Free Retake

We offer a single free retake of the class within a year.

Class Recordings

You can also access recordings of each session in your student portal within one business day of the session’s end. Recordings are available for one month after the session.

See terms and conditions.

One-on-one training instructor with student in a classroom

Developing Dynamic Listening Skills Training Curriculum

What You'll Learn at a Glance

Discuss what it means to be a good listener
Talk about common communication blockers
Learn how to avoid distracted listening
Learn active listening techniques such as when to restate, summarize, or ask questions
Look at examples of body language
Practice asking open-ended questions
Discuss the talk ratio and how to reduce your talk time
Learn when to give advice
Practice active listening techniques

Course Syllabus

Download Syllabus PDF

Module 1 – Being a Good Listener

I. What Does It Mean to Be a Good Listener?

Who is the best listener you know? What do they do right?
Listen because you are curious, not generous
Listening has no agenda

II. Communication Blockers

"Why" questions
Interrupting, preaching, unsolicited advice
Dismissing the other person’s feelings

III. How to Become a Better Listener

Active listening vs. distracted listening

Module 2 – Active Listening Techniques

IV. What Does Active Listening Look Like?

Tell yourself you will tell someone else about this conversation later on
Check to ensure you understand
Active listening: restate. Summarize, ask questions

V. Body Language

Look at two video clips

VI. Questioning Techniques

Include people in conversation/decisions What do you think?
Ask open-ended questions, avoid closed/leading questions

Module 3 – the Talk Ratio

VII. When to Talk

Consider why you are talking
Interjections, minimal encouragers

VIII. When to Give Advice

Not everyone is looking for advice
How can I best support you?

IX. Active Listening Exercise

Summarize what is being said
Ask questions

Frequently Asked Questions

Is this course open to beginners?

Yes, this course is open to beginners. Students must be comfortable using a computer. No other prior knowledge is required.

Do you offer payment plans or student financing for this course?

This course does not qualify for payments plans or student financing. See our Payment Plan FAQ to find related programs that qualify.

Can I take this course online (remote learning)?

You may attend this training virtually (online) at the scheduled time the course is offered (New York, Eastern Time).

How does attending “live online” work?

Students can attend this training remotely through screen sharing software (we use Zoom).
Participants can hear the instruction, ask questions, and even share their screen with the instructor.
For audio you can use your computer’s microphone/speakers or call a phone number that we’ll provide.
Classes are activity-based and taught by a live instructor, so we strongly encourage students who are local to the area to attend in person!
You will need your own computer and copy of any required software. If you don’t have the software, you can usually do a free trial or purchase your own license. If you need assistance, contact us at nyc@careercenters.com

What happens if I need to miss a session?

You have some options:

You can watch a recording of the session. We will provide any course materials.
If you can’t come into the classroom but can still attend remotely, we will provide you with the Zoom login information.
You can use your free retake to make up any missed class time.

What’s included with my tuition?

A hands-on learning experience working on projects and exercises, which is proven to boost comprehension, retention, and engagement
Expert instructors who are industry professionals and experienced educators that are driven to help you succeed
Access to industry-standard software during your training
Top-notch curricula that have been tried and tested over many cohorts and are consistently improved for an optimal learning experience
A 1-year free retake policy which allows students to retake any part of the course or program for free to refresh the materials and gain additional practice
30-day access to class recordings to review material at your own pace
A certificate of completion to verify your accomplishment

Are there any additional fees or expenses?

There are no extra fees or taxes for our courses. The price you see on this page is the maximum you’ll pay us.

Do you offer any discounts for this course?

We don’t currently offer discounts as we do our best to affordably prices our courses.

Installments
	10% non-refundable deposit
$199.00	Total You Pay

This course includes

Schedule & Enrollment: Developing Dynamic Listening Skills Training

Not currently scheduled.

Course Reviews

Tuition

Full Tuition

This course includes

Learn the Skills Guarantee™

Hands-on, personalized training

Cutting edge curriculum

Learn from industry experts

Free retake

Interactive Training

On Campus in NYC 185 Madison Avenue, NYC

Live Online Remote, from anywhere

Earn a Certificate of Completion

Free Retake & Class Recordings

Missed a session or need a refresher? We have you covered!

Free Retake

Class Recordings

Developing Dynamic Listening Skills Training Curriculum

What You'll Learn at a Glance

Course Syllabus

Module 1 – Being a Good Listener

I. What Does It Mean to Be a Good Listener?

II. Communication Blockers

III. How to Become a Better Listener

Module 2 – Active Listening Techniques

IV. What Does Active Listening Look Like?

V. Body Language

VI. Questioning Techniques

Module 3 – the Talk Ratio

VII. When to Talk

VIII. When to Give Advice

IX. Active Listening Exercise

Frequently Asked Questions

Is this course open to beginners?

Do you offer payment plans or student financing for this course?

Can I take this course online (remote learning)?

How does attending “live online” work?

What happens if I need to miss a session?

What’s included with my tuition?

Are there any additional fees or expenses?

Do you offer any discounts for this course?

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