Active Listening Training: Group Classes & Corporate Training

What does it mean to be a good listener? Listening is an important part of being an effective communicator, yet many have never learned what it truly means to listen. In this three-hour workshop, participants learn how to become better listeners by employing active listening techniques. using body language, and asking the right kinds of questions. Discuss common communication barriers and how to reduce your talk ratio.

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Retake the course for free within one year

Learn the concepts and skills covered in this course or your tuition is on us. See details and terms & conditions.

The Career Centers instructors are highly skilled communicators who really know their craft. They are wonderful about explaining and re-explaining when necessary and I never felt rushed or foolish for asking a question.
—Diane Speros

What You’ll Learn

Discuss what it means to be a good listener
Talk about common communication blockers
Learn how to avoid distracted listening
Learn active listening techniques such as when to restate, summarize, or ask questions
Look at examples of body language
Practice asking open-ended questions
Discuss the talk ratio and how to reduce your talk time
Learn when to give advice
Practice active listening techniques

Course Syllabus

Download Syllabus PDF

Module 1 – Being a good listener

I. What does it mean to be a good listener?

Who is the best listener you know? What do they do right?
Listen because you are curious, not generous
Listening has no agenda

II. Communication blockers

"Why" questions
Interrupting, preaching, unsolicited advice
Dismissing the other person’s feelings

III. How to become a better listener

Active listening vs. distracted listening

Module 2 – Active listening techniques

IV. What does active listening look like?

Tell yourself you will tell someone else about this conversation later on
Check to ensure you understand
Active listening: restate. summarize, ask questions

V. Body language

Look at two video clips

VI. Questioning techniques

Include people in conversation/decisions What do you think?
Ask open-ended questions, avoid closed/leading questions

Module 3 – The talk ratio

VII. When to talk

Consider why you are talking
Interjections, minimal encouragers

VIII. When to give advice

Not everyone is looking for advice
How can I best support you?

IX. Active listening exercise

Summarize what is being said
Ask questions

Schedule & Enrollment: Developing Dynamic Listening Skills Training

$199
3 hours

NYC or Live Online
Free retake
Setup assistance
Expert instructors
Small classes

Policies

Course times are listed in Eastern Time.

December 7

Tuesday 2–5pm

Enroll

Tuition

As one of our smaller courses, tuition for this course is due in full before the start date. The best way to save on this course is to take it as part of a certificate program.

Full Tuition

$199
Due before the class starts

What’s Included

3 hours of hands-on instruction
Live, project-based training from experts
Retake for free within 1 year
Verified digital certificate of completion

What’s included with my tuition?
- A hands-on learning experience working on projects and exercises, which is proven to boost comprehension, retention, and engagement
- Expert instructors who are industry professionals and experienced educators that are driven to help you succeed
- Top-notch curricula that have been tried and tested over many cohorts and are consistently improved for an optimal learning experience
- Supplemental materials to assist both during and after the course - please refer to specific course pages to see what supplemental materials are offered
- A 1-year free retake policy which allows students to retake any part of the course or program for free to refresh the materials and gain additional practice
- A certificate of completion to verify your accomplishment
Are there any additional fees or expenses?

There are no extra fees or taxes for our courses. The price you see on this page is the maximum you’ll pay us.

However, if you plan to take the course live online, you may need to obtain required software. We’ll help you get set up with a free trial of paid software prior to the class. Most of our coding classes utilize freely-available open-source software. For most of our design and motion graphics courses, we will help you get set up with a free trial of Adobe Creative Cloud. If you attend the course in-person, we will have a computer already set up for you with all of the required software for no additional cost.
Do you offer any discounts for this course?

Discounts

We don’t currently offer discounts as we do our best to affordably prices our courses.

This Course is Available in NYC or Live Online

On Campus in NYC

185 Madison Avenue, NYC

Get face-to-face interaction with an instructor and other students when you learn at our NYC campus. Courses are hands-on with a computer and software provided.

Live, interactive class
Experienced instructor in the room with you
Computer and software provided
Free retake within one year

Instructor writing on markerboard in a classroom, while displaying code sample on screen

Students seated in computer classroom with workbooks, paying attention to instructor

Live Online

Remote, from anywhere

Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.

Live, interactive class
Experienced instructor teaching over Zoom
Remote setup assistance provided
Free retake within one year

Online Training Demo

1-Minute Overview

Testimonials for Live Online Training

“Overall experience on Zoom was maybe even better than in IRL classroom because the instruction takes place right on your own screen, with less distraction. Great overall experience.”
“Given the fact that we had to do this entire class remotely due to Covid-19, I didn’t have very high expectations it would run so smoothly. However, I don’t think it could’ve gone any better. Not only do I feel very comfortable with the program now, but I’m actually excited to use it!”
“This was the first online class I’ve taken with ND and it was a great experience. Looking forward to the other classes I’ve signed up for!”

More about live online training

Frequently Asked Questions

Does this course require any prior knowledge or experience?

Students must be comfortable using a computer. No other prior knowledge is required.
Do you offer payment plans or student financing for this course?

This course does not qualify for payments plans or student financing. See our Payment Plan FAQ to find related programs that qualify.
Can I take this course online (remote learning)?
You may attend this training virtually (online) at the scheduled time the course is offered (New York, Eastern Time).

How does attending “live online” work?
- Students can attend this training remotely through screen sharing software (we use Zoom).
- Participants can hear the instruction, ask questions, and even share their screen with the instructor.
- For audio you can use your computer’s microphone/speakers or call a phone number that we’ll provide.
- Classes are activity-based and taught by a live instructor, so we strongly encourage students who are local to the area to attend in person!
- You will need your own computer and copy of any required software. If you don’t have the software, you can usually do a free trial or purchase your own license. If you need assistance, contact us at nyc@careercenters.com

Learn the Skills Guarantee™

Hands-on, personalized training

Cutting edge curriculum

Learn from industry experts

Free retake

Earn a Certificate of Completion

What You’ll Learn

Course Syllabus

Module 1 – Being a good listener

I. What does it mean to be a good listener?

II. Communication blockers

III. How to become a better listener

Module 2 – Active listening techniques

IV. What does active listening look like?

V. Body language

VI. Questioning techniques

Module 3 – The talk ratio

VII. When to talk

VIII. When to give advice

IX. Active listening exercise

Schedule & Enrollment: Developing Dynamic Listening Skills Training

December 7 Tuesday 2–5pm Enroll

Tuition

Full Tuition

What’s Included

What’s included with my tuition?

Are there any additional fees or expenses?

Do you offer any discounts for this course?

Discounts

This Course is Available in NYC or Live Online

On Campus in NYC

Live Online

Online Training Demo

Testimonials for Live Online Training

Frequently Asked Questions

Does this course require any prior knowledge or experience?

Do you offer payment plans or student financing for this course?

Can I take this course online (remote learning)?

How does attending “live online” work?

Looking for corporate training?

Why Learn at Career Centers

Highly Reviewed by Our Alumni

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December 7

Tuesday 2–5pm

Enroll