Active Listening Training: Group Classes & Corporate Training

What does it mean to be a good listener? Listening is an important part of being an effective communicator, yet many have never learned what it truly means to listen. In this three-hour workshop, participants learn how to become better listeners by employing active listening techniques. using body language, and asking the right kinds of questions. Discuss common communication barriers and how to reduce your talk ratio.

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Learn the concepts and skills covered in this course or your tuition is on us. See details and terms & conditions.

The Career Centers instructors are highly skilled communicators who really know their craft. They are wonderful about explaining and re-explaining when necessary and I never felt rushed or foolish for asking a question.
—Diane Speros

What You’ll Learn

Discuss what it means to be a good listener
Talk about common communication blockers
Learn how to avoid distracted listening
Learn active listening techniques such as when to restate, summarize, or ask questions
Look at examples of body language
Practice asking open-ended questions
Discuss the talk ratio and how to reduce your talk time
Learn when to give advice
Practice active listening techniques

Course Syllabus

Download Syllabus PDF

Module 1 – Being a good listener

I. What does it mean to be a good listener?

Who is the best listener you know? What do they do right?
Listen because you are curious, not generous
Listening has no agenda

II. Communication blockers

"Why" questions
Interrupting, preaching, unsolicited advice
Dismissing the other person’s feelings

III. How to become a better listener

Active listening vs. distracted listening

Module 2 – Active listening techniques

IV. What does active listening look like?

Tell yourself you will tell someone else about this conversation later on
Check to ensure you understand
Active listening: restate. summarize, ask questions

V. Body language

Look at two video clips

VI. Questioning techniques

Include people in conversation/decisions What do you think?
Ask open-ended questions, avoid closed/leading questions

Module 3 – The talk ratio

VII. When to talk

Consider why you are talking
Interjections, minimal encouragers

VIII. When to give advice

Not everyone is looking for advice
How can I best support you?

IX. Active listening exercise

Summarize what is being said
Ask questions

Schedule & Enrollment: Developing Dynamic Listening Skills Training

$199
3 hours
NYC or Live Online
Free retake
Setup assistance
Expert instructors
Small classes

Policies

Course times are listed in Eastern Time.

October 14

Thursday 2–5pm

Enroll
December 7

Tuesday 2–5pm

Enroll

This Course is Available Live Online

You can attend this training live online at the scheduled time the course is offered (New York, Eastern Time) through screen-sharing software Zoom (free for you).
Our live online training is interactive and hands-on, just like our in-person classes. There are no extra fees and we’ll work with you to ensure your setup is perfect

Classes are activity-based and taught by a live instructor.
You can hear the instruction, ask questions, and share your screen—all in real-time.
Retake the course for free (in-person or live online) within one year.

See What Students Are Saying About Live Online

“Overall experience on Zoom was maybe even better than in IRL classroom because the instruction takes place right on your own screen, with less distraction. Great overall experience.”
“Given the fact that we had to do this entire class remotely due to Covid-19, I didn’t have very high expectations it would run so smoothly. However, I don’t think it could’ve gone any better. Not only do I feel very comfortable with the program now, but I’m actually excited to use it!”
“This was the first online class I’ve taken with ND and it was a great experience. Looking forward to the other classes I’ve signed up for!”

Learn more about how our live online training works

Online Training Demo

1-Minute Overview

Frequently Asked Questions

Does this course require any prior knowledge or experience?

Students must be comfortable using a computer. No other prior knowledge is required.
Do you offer any discounts for this course?

Discounts

We don’t currently offer discounts as we do our best to affordably prices our courses.
Do you offer payment plans or student financing for this course?

This course does not qualify for payments plans or student financing. See our Payment Plan FAQ to find related programs that qualify.
Can I take this course online (remote learning)?
You may attend this training virtually (online) at the scheduled time the course is offered (New York, Eastern Time).

How does attending “live online” work?
- Students can attend this training remotely through screen sharing software (we use Zoom).
- Participants can hear the instruction, ask questions, and even share their screen with the instructor.
- For audio you can use your computer’s microphone/speakers or call a phone number that we’ll provide.
- Classes are activity-based and taught by a live instructor, so we strongly encourage students who are local to the area to attend in person!
- You will need your own computer and copy of any required software. If you don’t have the software, you can usually do a free trial or purchase your own license. If you need assistance, contact us at nyc@careercenters.com

Developing Dynamic Listening Skills Training in NYC or Live Online

Learn the Skills Guarantee™

Hands-on, personalized training

Cutting edge curriculum

Learn from industry experts

Free retake

What You’ll Learn