Note: This class is also available as corporate training.
What are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, you study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service. In this hands-on class, you practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. By the end of the class, you’ll be better able to use problem-solving skills to assess your customers’ needs and confidently resolve their complaints.
From our hands-on training style to world-class instructors and custom-crafted curriculum, we deliver results our alumni are proud of.
Learn the concepts and skills covered in this course or your tuition is on us. See details and terms & conditions.
Learn with real-world projects
Step-by-step instruction to boost retention
The Career Centers instructors are highly skilled communicators who really know their craft. They are wonderful about explaining and re-explaining when necessary and I never felt rushed or foolish for asking a question.
—Diane Speros
Gain industry knowledge from professionals
Retake the course for free within one year
Attend this course in-person in NYC or live online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.
Unlike other providers, these are not mass open-enrollment classes. At NYC Career Centers, you’ll learn in small groups (typically 8-15 students) and receive personalized attention.
Get face-to-face interaction with an instructor and other students when you learn at our 185 Madison Avenue, NYC campus. Courses are hands-on with a computer and software provided.
Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.
Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!
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We offer a single free retake of the class within a year.
You can also access recordings of each session in your student portal within one business day of the session’s end. Recordings are available for 30 days after the session.
Yes, this course is open to beginners. Students must be comfortable using a computer. No other prior knowledge is required.
This course does not qualify for payment plans or student financing. See our Payment Plan FAQ to find related programs that qualify.
Live online attendance is available for selected upcoming dates. Check the schedule for each date's attendance format and time zone before enrolling.
You have some options:
There are no extra fees or taxes for our courses. The price you see on this page is the maximum you’ll pay us.
However, if you plan to take the course live online, you may need to obtain required software. We’ll help you get set up with a free trial of paid software prior to the class. Most of our coding classes utilize freely-available open-source software. For most of our design and motion graphics courses, we will help you get set up with a free trial of Adobe Creative Cloud. If you attend the course in-person, we will have a computer already set up for you with all of the required software for no additional cost.
We don’t currently offer discounts as we do our best to affordably price our courses.
We offer custom onsite training and discounted class vouchers.
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