Key Information
Customer Service Training
$199 3 hours
Overview
In this three-hour workshop, learn about customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service. Practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. Use problem-solving skills to assess customers’ needs and resolve complaints.
Prerequisite
Open to Beginners
Location
185 Madison Avenue, NYC or Live Online
Schedule
Not currently scheduled
Certification
Free Retake Within 1 Year See our class policies for more details
Workbook Included
12-Month Financing See our Climb Credit FAQ for more details
Target Audience
Anyone
What You’ll Learn
  • Study companies that are known for outstanding customer service
  • Discuss goodwill and why it is important
  • Learn the seven key principles of customer service
  •  Practice verbal and non-verbal communication techniques
  • Talk about the importance of organization
  •  Learn how collaboration benefits customers
  • Assess your customers’ needs
  • Discuss the role of confidence
  • Learn how to diplomatically resolve customer complaints

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