Management Essentials Training

Module 1 – Management Essentials

Purpose: Introduce and Define the Role of a Manager and How to Lead by Example.

• The differences between a manager and a leader.
• Understand how emotional intelligence impacts performance and learn how managing human emotions can improve the work environment.

Module 2 – Communication Skills

Purpose: Improve Communication Skills.

• Understand the communication process and barriers.
• Hone listening skills.
• Be able to recognize the 4 communication styles (D Merrill model) and how to tailor one’s individual style to enhance communication.

Module 3 – Personal Effectiveness

Purpose: Improve Personal Effectiveness and Time Management Skills to Be a Role Model for Team.

• Establish goals that are clear, measureable and attainable. Use effective planning methods for short and long-term needs.
• Implement the Priority Matrix into your daily work habits to assess what tasks are most urgent and what can wait or be delegated to employees.
• Strengthen trust in employees and increase their confidence through delegation of new responsibilities.

Module 4 – Employee Development

Purpose: to Be Able to Give Feedback to Employees and Coach Them on an Ongoing Basis.

• Provide specific feedback to employees in a timely and constructive manner to clearly define what behavior needs to improve and how.
• Help employees evolve from where they currently are to where they want to be through coaching.

Module 5 – Communicate and Manage Change

Purpose: Understand How to Communicate and Manage Change and How to Motivate Teams.

• Manage change effectively by increasing communication, managing emotions and guiding employees through the process. (Kubler Ross Model)
• Recognize team stages and reactions (Tuckman Model) to appropriately build and support a high functioning team
• Learn to motivate employees by inspiring and challenging them to grow, both professionally and personally, as they help the team exceed goals.

Module 6—Conflict Management

Purpose: Explore the Options Available to Manage Conflict.

• Complete an assessment to determine the primary style used to manage conflict.
• Gain an understanding of the 5 approaches to managing conflict and the pros and cons of each.

Module 7—Conducting Effective Meetings

Purpose: Be Able to Conduct Effective Meetings.

• Learn how to compose pointed agendas, facilitate meetings and stay on track.
• Handle interruptions and other issues that arise.

Module 8—Managerial Styles

Purpose: Understand When and How to Use Managerial Styles.

• Gain knowledge of styles of managing teams including; coercive, authoritative, affiliative, democratic, pacesetting and coaching and when to use each style.