# Microsoft Outlook Level II

Canonical URL: <https://www.careercenters.com/courses/advanced-outlook>

## Overview

### Advanced Outlook Training in NYC

Learn to manage your email and calendar more effectively in Microsoft Outlook Level II. You'll learn how to create rules in your email to sort messages, and reduce the time you spend checking email. Using the calendar, you'll learn how to import and export contacts and create electronic business cards. At the end of Microsoft Outlook Level II, you'll review important file settings to ensure you know how to archive important email files and attachments.

Microsoft Level II builds upon the foundational knowledge of Microsoft Outlook Level I with advanced tasks that accelerate your workflow. You'll also master essential team tasks like sharing your calendar and contacts and providing access to your email files. After taking this course, you'll know how to automate responses to both emails and meeting requests.

### Earn MOS Certification in Microsoft Outlook

Microsoft Outlook Level II incorporates advanced topics required for the Microsoft Office Specialist (MOS) Certification in MS Outlook 2016. For customer service professionals, executive assistants, and other professionals who rely heavily on email communication, earning certification will demonstrate your ability to work quickly and efficiently. Contact us to discuss earning a Microsoft Office Specialist Certification in Outlook 2016.

### Free Retake

Retake Microsoft Outlook Level II within 1 year of your enrollment for free.

## What you'll learn

- Modify messages and set global options
- Organize, search, and manage messages
- Manage your mailbox
- Automate message management
- Work with calendar settings
- Manage contacts and groups
- Manage activities using tasks
- Share Workspaces with others
- Manage Outlook data files

## Prerequisites

Students must have Outlook proficiency equivalent to our [Microsoft Outlook Level I](/courses/outlook-essentials-specialist) course.

## Curriculum

#### Working with Messages

- Hyperlinks
- Equations
- Symbols
- Horizontal Lines
- Tables
- Review exercise

#### Message Settings and Options

- Importance
- Sensitivity
- Delivery Options
- Manage Multiple Accounts
- From Option
- Language Options
- Advanced Options in Outlook
- Review exercise

#### Managing Messages

- Sorting Messages - Basic
- Sorting Messages – Advanced
- Filter Messages
- Outlook Search
- Advanced Find Dialog box
- Search Folders
- Custom Search Folder
- Review exercise

#### Mailbox Management

- Junk E-mail Settings
- Safe Senders List
- Safe Recipients List
- Blocked Senders List
- Message Formats
- Mailbox Cleanup
- Review exercises

#### Creating Inbox Rules

- Automatic Replies
- Automatic Reply Rules
- Conditional Formatting
- Rules Wizard
- Quick Steps
- Quick Steps commands
- Review exercise

#### Managing Contacts

- Import Contacts
- Address Book
- Edit Business Cards
- Forward Contacts
- Share Contacts
- Review exercises

#### Advanced Calendar Management

- Customize Work Time
- Appointment/Meeting Options
- Calendar Appearance
- View Multiple Calendars
- Multiple Calendar Overlay
- Meeting Invitation Management
- Rules for Meeting Responses
- Tracking Meeting Responses
- Review exercises

#### Tasks

- Viewing Tasks
- Task Details
- Assign a Task
- Respond to an Assigned Task
- Status Report
- Task Options
- Review exercises
- Outlook – Shortcut Glossary

## Schedule
- Jun 25, 2026 10:00am–5:00pm — NYC
- Sep 18, 2026 10:00am–5:00pm — NYC

## Pricing

**Tuition:** $249