(212) 684-5151

Interpersonal skills

Resolving Conflict Within Teams

Developing effective conflict resolution skill sets are an essential component of building a team. Unresolved conflict often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration. While conflict is a normal part of any social and organizational setting, the challenge of conflict lies in how one chooses to deal with it or it can fester only to grow into resentment, create withdrawal, or cause factional infighting within an organization as well as loss of talent.

Introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilize when managing conflict in the workplace. Attendees will learn about their role in managing conflict on their teams or departments to ensure they maximize individual and team performance.

Definition of Conflict in the workplace

  • Identifying where you focus your attention and energy
  • Role of managing conflict in the workplace
  • Current conflict resolution strategies

Conflict styles

  • Recognizing different styles of conflict
  • Recognizing your own preferred way of dealing with conflict

Process for managing conflict

  • Reviewing different stages of the conflict process
to Request information on this training - 4 Hours

Back to Corporate Classes

 

 

Emotional Intelligence in the workplace

Whether you are aware of them or not, emotions are constantly involved in your interactions with other people. They also play an important role in your decisions in everyday life and work. Emotional intelligence (EI) helps you increase the quality of your interactions with others and also to increase your own productivity by managing yourself better. It is now widely accepted that emotional intelligence is as critical, if not more important, than logical intelligence in determining an individual’s success.

  • Introduction to Emotional Intelligence

Self-Awareness

  • Empathy
  • How to have empathic communication with others?

Social Awareness

  • How to have effective group interactions?
  • How to raise your social awareness through listening?

Relationship Management

  • How to recognize others’ needs and desires?
  • How to categorize people based on their needs to make useful conclusions on follow up actions?
to Request information on this training - 4 Hours

Back to Corporate Classes

 

 

Communicate to be understood- Learn to get your ideas across to Non Tech audience

Everyone wants to tell IT pros that they need to develop people skills, but no one really tells what those skills are. IT pros need to learn how to communicate in order to become leaders in their fields. What so many of the sources of that advice fail to do is define the magnitude of what is meant by the word communicate and how one goes about learning how to do it. Here are the most important skills an IT leader should have and how to develop them

  • Identifying differences between technical and nontechnical professionals
  • Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
  • Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances
  • Distinguishing communication style preferences to better understand and influence others
  • Developing Active Listening Skills to Promote Better Work Relationships
  • Your Achilles Heel- Active Listening skills and techniques -clarifying and paraphrasing
  • Recognizing the role of listening in effective communications
  • Knowing when and how to acknowledge emotions and ideas
  • Applying effective listening techniques to own work situations
  • Develop Empathy
  • Diplomacy - learn how to disagree in a way that makes the person you're talking to not be defensive
  • Avoid emotional hooks
  • Educate without arrogance
  • Develop communications styles that don't alienate people
  • Build Rapport
to Request information on this training - 4 Hours

Back to Corporate Classes

 

 

Stress Management

The pressures and demands between work and personal life are blurred. As a result, the consequences of stress in the workplace come from what is happening to each of us both on and off the job.

  • Understanding Stress
  • Creating a Stress-Reducing Lifestyle
  • Altering the Situation
  • Avoiding the Situation
  • Accepting the Situation
  • Using Routines to Reduce Stress
  • Environmental Relaxation Techniques
  • Creating New Habits
to Request information on this training - 4 Hours

Back to Corporate Classes

 

 

Managing four generations in the workplace

Employee engagement drives financial performance, and communication is the cornerstone of an engaged workforce. The challenge for businesses is to create an environment where employees understand why they do the work they do in order to commit to the company’s direction, strategy, and goals. Managing across generations and understanding how to communicate considering the generation characteristics of Boomers, Gen X-ers and Millennials (Gen Y-ers), will give your business a competitive advantage.

This workshop provides vital information about each generation in the workplace, including key characteristics, workplace behaviors, and actions that need to be on every employees “to-do” list. Participants gain awareness of the business issues associated with a four-generation workforce. They build appreciation across generations, and learn critical skills and steps to bridge the generation gaps, including what works and what doesn’t when it comes to motivating members of each generation; how each generation communicates; and the best leadership styles for each.The workshop guides participants through activities and offers ample space for taking notes and recording best practices. It includes skill-building activities and a planning format so participants can immediately take action. Each participant leaves the workshop with a number of action-oriented checklists that are organized with easy-to-implement ideas for each generation.

  • Understand the forces that shape values and behaviors at work
  • Address generational stereotypes
  • Describe the characteristics, attitudes and values of each generation
  • Identify the key motivators for each generation
  • Identify the most common problems or challenges with different generations in the workplace
  • What does Respect mean to you?
  • Communicate with Different Personality Styles
  • Determine how your communication style and approach may need to change when coaching, managing and retaining employees of different generations
  • Improve communication skills critical to bridging the generation gap
  • Identify specific actions to take to coach, motivate and get results from each generation
  • Discover ways to solve generational problems in the workplace
  • Create an action plan to improve specific workplace relationships
  • Practice the skills most needed to engage members of every generation
to Request information on this training - 4 Hours

Back to Corporate Classes

 

 

Managing and Resolving Conflict

Developing effective conflict resolution skill sets are an essential component of building a sustainable business model. Unresolved conflict often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration. While conflict is a normal part of any social and organizational setting, the challenge of conflict lies in how one chooses to deal with it or it can fester only to grow into resentment, create withdrawal or cause factional infighting within an organization as well as loss of talent.

The aim here is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilize when managing conflict in the workplace.Attendees will learn about their role in managing conflict on their teams or departments to ensure they maximize individual and team performance.

Definition of Conflict in the workplace

  • Identifying where you focus your attention and energy
  • Role of managing conflict in the workplace
  • Current conflict resolution strategies

Conflict styles

  • Recognizing different styles of conflict
  • Recognizing your own preferred way of dealing with conflict

Process for managing conflict

  • Reviewing different stages of the conflict process
to Request information on this training - 4 Hours

Back to Corporate Classes

 

 

Diversity

Diversity in the workplace results from the differences in cultural background, age, educational status and a wide range of other factors found in your workforce. The Workplace Diversity Training Course provides you with the skills to successfully manage their varied perspectives and ideas into positive interactions and create better performances in the workplace.

Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives. Gain effective strategies for removing barriers to diversity in the workplace

Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population.

Learn the importance of non-verbal communication, both one's own and that of others.

Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination

Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organization.

Gain a professional approach to record, analyze and resolve situations involving diversity.

Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating.

  • Understanding Diversity
  • Understanding Stereotypes
  • Breaking Down the Barriers
  • Verbal Communication Skills
  • Listening and Hearing: They Aren't the Same Thing
  • Communicating with Power
  • It's Not What You Say, It's How You Say It
  • Being Proactive
  • Encouraging Diversity in the Workplace
  • Preventing Discrimination
  • Ways to Discourage Discrimination
  • Dealing with Diversity Complaints as a Person
  • What To Do If You're Involved In A Complaint
  • Dealing with Diversity Complaints as a Manager
to Request information on this training - 4 Hours

Back to Corporate Classes