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Windows 7, Enterprise Desktop Support Technician

Price: $1,900.00

Course Code: 50331D | Hours: 40

Microsoft Course 50331D
Windows 7, Enterprise Desktop Support Technician

Overview

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.

Audience Profile

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

After completing this course, students will be able to:

Prerequisites:

Before attending this course, students must have:

The Career Center Course Curriculum for Microsoft Course 50331D:

Module 1: Identify and Resolve New Software Installation Issues
This module explains how to fix problems that occur during the installation of new software.

Lab: Identify and Resolve New Software Installation Issues

After completing this module, students will be able to:

Module 2: Resolve Software Configuration Issues
This module explains how to fix application install problems caused by older programs or new features and options.

Lab: Resolve Software Configuration Issues

After completing this module, students will be able to:

Module 3: Resolve Software Failure
This module explains how to fix problems with applications that have problems after being installed.

Lab: Resolve Software Failure

After completing this module, students will be able to:

Module 4: Identify and Resolve Logon Issues
This module explains how to fix logon problems and configure local and roaming logon profiles.

Lab: Identify and Resolve Logon Issues

After completing this module, students will be able to:

Module 5: Identify and Resolve Network Connectivity Issues
This module explains how to troubleshoot connectivity and network problems for client computers.

Lab: Identify and Resolve Network Connectivity Issues

After completing this module, students will be able to:

Module 6: Identify and Resolve Name Resolution Issues
This module explains how to use network services and local computer files to resolve computer names.

Lab: Identify and Resolve Name Resolution Issues

After completing this module, students will be able to:

Module 7: Identify and Resolve Network Printer Issues
This module explains how to configure printer settings and security.

Lab: Identify and Resolve Network Printer Issues

After completing this module, students will be able to:

Module 8: Identify and Resolve Performance Issues
This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.

Lab: Identify and Resolve Performance Issues

After completing this module, students will be able to:

Module 9: Identify and Resolve Hardware Failure Issues
This module explains how to diagnose hardware problems on a computer.

Lab: Identify and Resolve Hardware Failure Issues

After completing this module, students will be able to:

Module 10: Identify and Resolve Wireless Connectivity Issues
This module explains how to configure reliable and secure wireless connectivity for client computers.

Lab: Identify and Resolve Wireless Connectivity Issues

After completing this module, students will be able to:

Module 11: Identify and Resolve Remote Access Issues
This module explains how to configure remote network connections for client computers.

Lab: Identify and Resolve Remote Access Issues

After completing this module, students will be able to:

Module 12: Manage File Synchronization
This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.

Lab: Manage File Synchronization

After completing this module, students will be able to:

Module 13: Identify and Resolve Internet Explorer Security Issues
This module explains how to configure the security features in Internet Explorer to protect user information and privacy.

Lab: Identify and Resolve Internet Explorer Security Issues

After completing this module, students will be able to:

Module 14: Identify and Resolve Firewall Issues
This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.

Lab: Identify and Resolve Firewall Issues

After completing this module, students will be able to:

Module 15: Identify and Resolve Issues Due To Malicious Software
This module explains how to restore a computer system after an attack by viruses or other malicious software.

Lab: Identify and Resolve Issues Due To Malicious Software

After completing this module, students will be able to:

Module 16: Identify and Resolve Encryption Issues
This module explains how to fix problems caused by using encryption on a Windows computer.

Lab: Identify and Resolve Encryption Issues

After completing this module, students will be able to:

Module 17: Identify and Resolve Software Update Issues
This module explains how to enable and use the software update features available in Windows 7.

Lab: Identify and Resolve Software Update Issues

After completing this module, students will be able to:

Additional Reading
To help you prepare for this class, review the following resources: