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Business Skills

Behavioral Interviewing skills and Assessing Body Language

According to Harvard Business Review, up to 50% of all executive hires end in firing or resignation. Why? According to Harvard, success today depends increasingly on intangible competencies–like teamwork and cross-cultural literacy–rarely found on resumes.

Attendees will learn about competency behavioral based questions and why it is a best practice. The workshop concentrates on pre-interview prep; developing answers to the questions and their value; techniques you use to answer questions; how to tell your story using behavior-based examples of past performance. Attendees will learn how to effectively navigate these questions.

to Request information on this training - 4 Hours

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Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

You will learn step-by-step how to produce clear and direct emails, reports and proposals. The hands-on exercises make the course interactive and fun, plus they are full of tips and techniques you can use immediately.

to Request information on this training - 8 Hours

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Customer Service for Help Desk

As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative.

to Request information on this training - 4 Hours

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Productivity and Organizational Skills

When faced with the notion of balancing many priorities with short deadlines or taxed with projects, people from all industries and personality types became anxious and counter-productive. Are you frantically rushing from one task to another, feeling overwhelmed and stressed with what’s due tomorrow and still not finished today? In the age of "do more with less," we could all use a little help in getting the most out of our days. People who want to become successful need to know how to manage their time well.

to Request information on this training - 4 Hours

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Influencing For Results

Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people, and cultivate cooperation is absolutely essential to career success. What’s more, in challenging economic times, the people with whom you interact in business can change on a moment’s notice. The ability to adapt quickly and work with anyone to achieve desired results is crucial—especially when you don’t have immediate authority to command their cooperation.

to Request information on this training - 4 Hours

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Fostering Innovation And Solutions

IT leaders are being tasked to reduce the cost center component to a minimum while ramping up the competitive elements of technology. The c-suite is requiring the IT organization to commit the biggest percentage of their available capacity to partnership activities with the business in creating new opportunities. It’s this driver that is increasing the demand for innovation skills.

to Request information on this training - 4 Hours

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Writing Performance Appraisals and Giving Feedback

As a manager, conducting performance appraisals is one of the most important opportunities you will have to help your employees, yourself, and your company. Done correctly, performance appraisals can help close the gap between the actual performance of your employees and the performance needed to meet corporate objectives.

Performance appraisals can be compared to an annual check-up: both provide an opportunity for an honest assessment of how you’re doing. You need to know what you’re doing right so you can continue with those activities. And you also need to know what changes, if any, you need to make. You expect your doctor to be honest and specific. Your employees expect the same from you.

to Request information on this training - 4 Hours

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Customer Service Training

In this one day course, participants focus on the essential steps to providing exceptional customer service. Developing skills in service delivery results in improved customer experiences as well as increased employee confidence and comfort level in daily interactions with clients and prospects. This program introduces techniques for rapport building, listening, assessing needs, resolving complaints and overcoming hesitation. Utilizing these techniques will enhance job performance and favorably impact service delivery.

Course Outline

to Request information on this training - 8 Hours

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Time Management Training

Time Management Skills are essential to be successful in today’s workplace. In this program, we review current time management practices to identify changes that could be made to be more effective and increase productivity. Techniques are introduced to help with planning, scheduling and prioritization of tasks to develop abilities in meeting deadlines and managing workload. This course can be delivered in half day or full day sessions, dependent on needs.

Course Outline

to Request information on this training - 8 Hours

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Presentation Skills Training

Exceptional presentation skills are critical to project a positive image in today’s society. You only have seconds to make a dynamic and favorable impression. This Presentation Skills Workshop is a necessity for all who interact with the public. Participants learn to prepare messages so they articulate clearly. Through practice and constructive feedback, participants learn to present with more confident body language, a greater awareness of gesture and movement and proper utilization of visual aids. This course can be delivered in half day, full day or two full day sessions, dependent on needs.

Course Outline

to Request information on this training - 8 Hours

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